How Do I Query About A Purchase?

Please call +41 / 78 404 9312 or email at info@gallerynow.ch. You will be in touch with the agent or artist directly.

Have You Received My Order?

After placing your order you should have received an email confirmation.

If you have any further questions, please either email info@gallery.ch or call us at +41 / 78 404 9312

How Do I Reserve Something From The On-Site Gallery?

To reserve you need to provide your contact details so you can be contacted if someone else wants to buy. If that happens you will need to decide right then and there on the phone if you want to go ahead with the purchase or not. Normally reservations do not exceed an agreed time-frame, generally 24-48 hours.

Please email us at info@gallerynow.ch  or call us at +41 / 78 404 9312.

ARTWORK

Certificate Of Authenticity

A Certificate of Authenticity is a signed document proving the authenticity of the work and containing details about the artwork for the collector’s reference.

This document shall accompany the artwork.

The Certificate of Authenticity contains the following information:

1. Name of artwork
2. Description: Medium, material, technique
3. Dimensions of artwork
4. Edition or original artwork
5. The date the artwork was purchased
6. The artist’s hand-written signature
7. An entity who authored and signed the certificate.

SHIPPING & DELIVERY

What Type Of Packaging Do You Use?

We begin with a thorough assessment that considers factors such as product:

– fragility

– size

– value

– pickup conditions

– mode of transport (our default choice is Swiss Post and their partner TNT)

– environmental factors such as climate

– final destination requirements

Each requirement is factored into the appropriate container and cushioning system for ensuring damage free shipment.

Personal delivery can be arranged for per individual agreement (within a certain distance).

Please either email info@gallery.ch or call us at +41 / 78 404 9312

When Will My Art Arrive?

You can estimate your art’s arrival by adding the processing and transit times after the receipt of payment

You may also check the current situation on the PDF document on the following site of the Swiss Post:

https://www.post.ch/en/sending-parcels/express-and-courier/urgent

How Do I Track My Order?

You can quickly check the status of an international order on the website: www.tnt.com  using your tracking number which we’ll send you with a confirmation as soon as your artwork ships.

How Much Will Shipping Cost?

Shipping fees vary based on the country of delivery, quantity and type of art you’ve ordered.

You may check the current situation on the PDF document on the following site of the Swiss Post:

https://www.post.ch/en/sending-parcels/express-and-courier/urgent

as well as on the website www.tnt.com

Is My Package Insured?

Yes, broad, all-risks coverage from the time the artwork is taken from us, to the time it is delivered, on a worldwide basis.

From the moment of delivery onwards, the responsibility is with the buyer.

Can I Ship To A P.O. Box?

All items must be shipped to a street address.

ORDER

How Do I Place An Order?

Please use the enquire button at the bottom of the artwork page.

Or please either email info@gallery.ch or call us at +41 / 78 404 9312

What Payment Options Do You Accept?

Up to February 2021 we will send you an invoice for the artwork, the shipping and MwSt (VAT). Once this is paid, you will receive your work of art.

From March 2021 on, we will have our payment link.

We will accept all major credit cards, including:

• Visa
• Mastercard
• American Express

What About Duties and Taxes?

The total cost of sales taxes will be added to the invoice.

For Non US customers general guidance:

VAT at local rate payed by the buyer.

RETURN POLICY

What to Do If the Artwork is different than expected and I don’t like it?

From the time you receive your original artwork from our couriers, you have 48 hours to decide whether to keep the work or return the artwork in its original condition for a refund.

We also require all returned artwork to be shipped out by the buyer within three (3) days after confirming with us that the work will be returned.

Do not ship the artwork before contacting us; you must first contact us.

If you do not notify us of your intent to return the work within 48 hours of receipt or you do not ship the work within 3 days of notifying us, you will NOT be eligible for a refund. (Some exceptions will apply. Please contact us for an assessment of your specific situation.)

How to Return an Original, Undamaged Work

Step 1 – Within 48 hours of your merchandise delivery date, please either email info@gallery.ch or call us at +41 / 78 404 9312

between the hours of 9:00 AM – 6:00 PM CET Monday through Saturday to give us your order information and the reason for wanting to return the work.

Step 2 – Repackage the artwork using the original packaging materials. Please do not dispose of the original packaging.

Step 3 –email info@gallery.ch or call us at +41 / 78 404 9312

Once the piece safely reaches us, GalleryNow will process your return and the amount owed will be refunded to your original source of payment in the same currency and using the same exchange rate as your original order (minus shipping costs and international customs fees, if any) within 7-10 business days of your merchandise return.

Additional return information—PLEASE READ.

What to Do If the Artwork Arrives Damaged

Step 1 – Within 48 hours of your merchandise delivery date, please either email info@gallery.ch or call us at +41 / 78 404 9312 between the hours of 9:00 AM – 6:00 PM PST Monday through Saturday to give us your order information.

Step 2 – Save original packaging!

Step 3 – Take photos of damaged artwork and packaging. Please email these photos to info@gallerynow.ch

Step 4 – We will contact you to discuss next steps.